Refund policy

💸 REFUND, RETURN & EXCHANGE POLICY – VELOVORA

At Velovora, we value transparency and clarity. Please read our policy carefully before placing an order.

🔁 EXCHANGE POLICY

All sales are final. We do not accept returns.

You may request an exchange within 24–48 hours of delivery, only in case of size issues.

✅ Conditions for Exchange:

The product must be:

  • Unused

  • Undamaged

  • Unwashed

  • With all original tags attached

All exchanges undergo a quality check by our team.
We reserve the right to decline the request if the item fails inspection.

📦 Stock & Availability:

Exchanges are subject to availability.
If your desired size is out of stock, we will offer:

  • A product exchange, or

  • A store credit (valid for 50 days)

🔁 ONE-TIME EXCHANGE POLICY:

We allow only one exchange per order.
Please refer to our size chart or reach out for help before placing your order.

💰 EXCHANGE CHARGES:

A fee of ₹250 is applicable for all exchanges.
This covers:

  • Reverse pickup from your location

  • Delivery of the new product

Since we rely on third-party courier services, these two-way shipping costs are partially shared with customers.

🚫 NON-SERVICEABLE AREAS:

If your pin code is not serviceable for reverse pickup:

  • You will be informed in advance

  • You’ll be requested to self-ship the product via a local courier

  • In this case, no exchange fee will be charged

⏱ TIMELINE:

The complete exchange process usually takes 7–9 days from the day we receive your returned product.

🔄 RETURN POLICY

We offer returns only in case of wrong, defective, or damaged items.

✅ Conditions for Return:

  • Must be reported within 48 hours of delivery

  • A clear unboxing video is mandatory

  • Item must be unused, with tags intact

If approved after review:

  • We will initiate a reverse pickup

  • You will receive a refund in the form of store credit (valid for 50 days)

Note: Returns are not accepted for:

  • Size issues (only eligible for exchange)

  • Products bought during sales or discounts

  • Used or worn products

🛍️ SALE ITEMS

Products purchased on sale or during offers are not eligible for return or exchange.

📦 DAMAGED PRODUCT POLICY

If you receive a damaged product:

  • Record a clear unboxing video (mandatory for claim)

  • Contact us within 48 hours of delivery

  • Once verified, we will:

    • Initiate a return pickup

    • Provide a store credit (valid for 50 days)

📬 CONTACT US

For any refund, return, or exchange-related support, please reach out:

📧 Email: velovora.com@gmail.com
📞 Phone: +91 7738604208 (12:00 PM – 8:00 PM)