Privacy policy

 

Velovora.com operates this store and website, including all related information, content, features, tools, products, and services to provide you with a seamless shopping experience (the “Services”). Our store is powered by Shopify, which enables us to deliver these Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website.

By using our Services, you agree to the collection and use of your information as described in this policy.

📥 Personal Information We Collect

We may collect the following types of personal information:

  • Contact Details: Name, email address, phone number, shipping and billing address
  • Financial Information: Payment details (processed securely via payment gateways)
  • Account Information: Username, password, preferences
  • Transaction Data: Products viewed, added to cart, purchased, returned, or exchanged
  • Communication Data: Messages or queries sent to us
  • Device Information: IP address, browser type, device details
  • Usage Data: Interaction with our website and services

📊 How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Manage your account and transactions
  • Provide customer support
  • Improve website performance and user experience
  • Send updates, offers, and promotional content (if opted-in)
  • Prevent fraud and ensure security
  • Comply with legal obligations

🔒 Sharing of Information

We do not sell your personal information. However, we may share your data with:

  • Service providers (payment gateways, delivery partners, IT support)
  • Business and marketing partners (for ads and promotions)
  • Legal authorities if required by law
  • Shopify and its associated services for store operations

🛍 Shopify Integration

Our store is hosted on Shopify, which may process your data to improve services, enable secure transactions, and support features like analytics and personalized shopping experiences.

🌐 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing any information.

👶 Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors.

🔐 Data Security

We take reasonable steps to protect your personal data. However, no method of transmission over the internet is 100% secure.

⏳ Data Retention

We retain your information only as long as necessary for:

  • Providing services
  • Legal compliance
  • Dispute resolution

⚖️ Your Rights

You may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt-out of marketing communications
  • Request data transfer (where applicable)

To exercise these rights, contact us using the details below.

🌍 International Transfers

Your data may be processed outside your country. We ensure appropriate safeguards are in place as required by law.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

📞 Contact Us – Velovora

If you have any questions or requests regarding this Privacy Policy, you can contact us:

📧 Email: velovora.com@gmail.com
📞 Phone: +91 7738604208

📍 Address:
Amrut Nagar, Ghatkopar West,
Mumbai, Maharashtra – 400086, India